Heidelberg Endoscopy & Day Surgery Centre

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General Patient Information

Heidelberg Endoscopy & Day Surgery Centre participates in audits and data verification to ensure we are compliant with and maintaining the highest standards of clinical practice in relation to your care. In order to participate, we may be required to use patient records or data for verification purposes. An example of this is during the accreditation process with the Australian Council on Health Care Standards, surveyors may wish to confirm documentation or follow the care pathway to ensure standards have been met. We will always de-identify the record prior to granting access. Where we are unable to de-identify a patient record, we will contact you personally to request your permission to grant access to your information.

If you have any further queries about circumstances where the Heidelberg Endoscopy & Day Surgery Centre may release information contained in your medical records, please contact us on 03 9458 2200 or sue@heidendo.surgery

Safety & Quality

At the Heidelberg Endoscopy & Day Surgery Centre infection control is taken very seriously, to ensure both patient and staff safety, and prevention of hospital acquired infections.

We are governed by both GESA (Gastroenterology Society of Australia) infection control policy and standards (further information at http://www.gesa.org.au/index.cfm/resources/clinical-guidelines-and-updates/endoscopy-infection-control/) and GENCA (Gastroenterology Nurses College of Australia) Guidelines. We follow the National Standards for sterilisation and reprocessing for Australia and New Zealand (AS4187:2014 Reprocessing of reusable medical devices in health service organisations).

To ensure compliance, staff are regularly trained and audited. All staff that are involved in the reprocessing and sterilisation of instruments, annually undergo online education and training for GENCA reprocessing course.

Two staff members attend the GENCA reprocessing course annually. All endoscopes are tested quarterly. This provides evidence that our systems function effectively to ensure safety and prevent cross contamination.

Where possible, we use “single use/disposable” equipment.

We have a Clinical Review Committee, which meets quarterly to discuss potential risks, review audit outcomes and report to other committees as required.

All linen is processed through Valet Linen Services and cleaned according to the Australian Standard, and meets basic requirements for linen/OH&S and Infection Prevention (AS3789:1997 Textiles for health care and institutions). Our clinical staff wear scrubs that are provided by the linen service.

All staff members with a clinical role are immunised against Hepatitis B &C, Varicella, Measles/Mumps/Rubella and Tuberculosis. This is under direct advisory from The Australian Commission of Safety and Quality in Health Care. Guidelines for Prevention and Control of Infection in Healthcare 2010 (further information at https://nhmrc.gov.au/about-us/publications/australian-guidelines-prevention-and-control-infection-healthcare-2010).

At the Heidelberg Endoscopy & Day Surgery Centre, we have a fully trained infection control consultant on site each day of the week. We pride ourselves on achieving the highest infection control standards possible and encourage all staff, patients and visitors to contribute to this.

Medical Advisory Committee
Heidelberg Endoscopy & Day Surgery Centre has a formal Medical Advisory Committee, comprising representatives from the Governing Body, Visiting Medical Officers, Anaesthetists and Executive Officers. This committee ensures compliance with all regulatory requirements, clinical practice guidelines, ethics and professional conduct. This committee is also responsible for the credentialing of all clinical staff. Meetings are held six monthly.

Accreditation Working Group Committee
The Accreditation Working Group Committee is represented by Clinical and Administration staff (Chief Executive Officer and Practice Manager). The committee reviews the results of clinical indicator data submitted to ACHS; external benchmarking with QPS; internal audits; relevant standards and changes in guidelines. The committee meets Monthly. Data review includes staff, patient and clinician satisfaction surveys.

Falls Prevention
Heidelberg Endoscopy & Day Surgery Centre screens patients on admission to assess the level of falls risk. As the majority of our patients receive sedation for treatment; this puts them at an increased risk of falling. We use our assessment to increase the safety for our patients and staff.

For further information about falls prevention, visit www.safetyandquality.gov.au/our-work/falls-prevention.

Medication Safety
Heidelberg Endoscopy & Day Surgery Centre manages the medications held in our Unit and asks that you do not bring your medications with you on the day of treatment. Our clinical staff are compliant with all aspects of medication safety and this compliance forms part of the annual training.

Australian Charter of Healthcare Rights
The Heidelberg Endoscopy & Day Surgery Centre is committed to the framework of the Australian Charter of Healthcare Rights. A copy can be obtained from our office.

For further information about the Australian Charter of Healthcare Rights, visit www.safetyandquality.gov.au/publications/about-the-australian-charter-of-healthcare-rights-a-guide-for-patients-consumers-carers-and-families.

Privacy Policy 

Our doctors and staff collect information from patients primarily to provide the best quality and continuity of care. This may include other medical specialists, nurses, pathologists, healthcare providers and health administration services so that your health care is not compromised.

We require you to provide us with your personal details and full medical history so that we may properly assess, diagnose, treat and be proactive in your health care. This includes your name, contact details, Medicare and health fund details. All personal information in relation to your visit is kept safely and securely within the Centre.

Click here to view the full Privacy Policy.

Day Procedure Surgery Bylaws

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